HELP & SUPPORT

How can we help?

WellValet Support · Ecosystem & AnalytiX International Inc.

Contact Support

Our dedicated team typically responds within 24 hours on business days (Monday–Friday, Eastern Time).

✉️ Email Support

Direct Email: support@wellvalet.com

🔒 Privacy Policy

How we collect, manage, and protect your data

📜 Terms & Conditions

Usage agreement, rules, and disclaimers

🗑️ Account Deletion

Instructions for requesting account & data deletion

Frequently Asked Questions

How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play. On iPhone: Settings → your name → Subscriptions → WellValet → Cancel. On Android: Google Play → Menu → Subscriptions → WellValet → Cancel. Cancellation takes effect at the end of your current billing period. Deleting the app does not cancel your subscription.
How do I restore my purchases after reinstalling?
Open WellValet → tap the upgrade screen → tap "Restore Purchases" at the bottom. Make sure you are signed in with the same Apple ID or Google account you used to subscribe.
A product scan showed the wrong information. What should I do?
WellValet uses OpenFoodFacts, a community-maintained database. If a product shows incorrect information, you can contribute a correction at openfoodfacts.org. Always verify allergen information by reading the physical product label — never rely solely on the app for allergen decisions.
How do I delete my account and data?
You can delete your account directly inside the WellValet app (Settings → Delete Account) or by emailing support@wellvalet.com with the subject "Account Deletion Request". Deletion requests are actioned within 30 days, and all associated personal data is fully deleted or de-identified within 90 days (except records required by law). For full details, see our Account Deletion Page. Note: deleting your account does not cancel an app-store subscription — cancel that separately through Apple or Google settings before deleting your account.
How do I join a family group?
Ask your family admin to share the 6-digit invite code. In WellValet → Profile → tap "Join Family Group" → enter the code. You will be added immediately.
The AI Valet says I have reached my limit. When does it reset?
Free users get 1 AI Valet question per day — resets at midnight. Premium and Family plan users get 20 questions per week — resets every Monday. Upgrading to Premium gives you the weekly allowance immediately.
My scan count shows 0 remaining but I have not scanned today.
Scan counts reset at midnight in your local time. Try logging out and back in to refresh your count. If the issue persists, contact support.
Is WellValet available in French?
French language support is planned for a future update. WellValet currently operates in English only.
Can I use WellValet to manage my food allergy?
No. WellValet’s allergen alerts are informational only and can be wrong, incomplete or out of date. You must always read the physical product label. If you have a severe allergy or anaphylaxis risk, never rely solely on any app for allergen decisions. Please read our full allergen disclaimer in the Terms and Conditions.
My question is not listed here.
Email us at support@wellvalet.com and we will get back to you within 24 hours on business days.